KANSAS CITY, Mo. — Burns & McDonnell has been named by PSMJ Resources, Inc., as one of eight architecture, engineering and construction (A/E/C) firms to receive the Premier Award for Client Satisfaction. Burns & McDonnell is one of just two companies to win the award for three consecutive years, and the only firm in the Engineering News-Record's Top 100 design firms to earn the recognition.
"We are proud to be recognized by our clients for our commitment to exceptional service," said Greg Graves, chairman and CEO of Burns & McDonnell. "We have 3,700 employee-owners who take pride in their work, on projects large and small, and it is rewarding to see that dedication to our clients' success is appreciated."
A/E/C firms from the United States and Canada were judged in surveys that asked clients to rate performance in seven categories: helpfulness, overall value, responsiveness, budget management, quality, accuracy, and managing schedules.
Clients also were asked to indicate whether they would recommend the firm to their colleagues, a measure known as the Net Promoter Score (NPS). The A/E/C market sector average NPS is 56 percent. Survey respondents gave Burns & McDonnell a well-above-average score of 81 percent.
Now in its third year, the PSMJ Premier Awards competition included dozens of firms throughout the United States and Canada, including architects, engineers, geoscientists, environmental consultants and others. Winners were selected based on both the quality of feedback and the quantity of replies. Feedback quality was measured by score as well as consistency and the ability to avoid abnormally low scores. The average evaluation of the winning firms centered in the range of "exceeded expectations." None of the award-winning firms received a single score below "acceptable."
"In our industry, client satisfaction should always be your No. 1 priority," said Frank A. Stasiowski, FAIA, CEO of PSMJ Resources. "The results these winning firms received clearly indicates a passion for client care and a commitment to excellent service delivery."
PSMJ is a professional management consulting organization based in Newton, Mass., offering a range of support, training and educational services to thousands of engineering, architecture and construction firms nationwide.
About Burns & McDonnell
Founded in 1898, Burns & McDonnell is a 100 percent employee-owned, full-service engineering, architecture, construction, environmental and consulting services firm. Burns & McDonnell is currently the 23rd largest A/E/C firm in the Engineering News-Record Top 500 ranking. With the multidisciplinary experience of more than 3,700 professionals in more than 30 regional, national and international offices, Burns & McDonnell plans, designs, permits, constructs and manages facilities worldwide with one mission in mind — to make our clients successful. For more information about Burns & McDonnell, visit www.burnsmcd.com.