Clients rated Burns & McDonnell on key service areas.
KANSAS CITY, Mo. — Burns & McDonnell has been named as one of six engineering firms in North America to receive the 2009 Premier Award for Client Satisfaction by Professional Services Management Journal Resources, Inc. (PSMJ). PSMJ is a professional consulting organization based in Newton, Mass., offering a range of support, training and educational services to thousands of engineering, architecture and construction firms nationwide.
Burns & McDonnell is the only winner ranked within the top 100 largest engineering firms as ranked by Engineering News-Record magazine. The survey was conducted during 2009 and award winners were announced on March 3 by PSMJ.
The survey asked current clients to rate Burns & McDonnell service performance for helpfulness, responsiveness, quality, accuracy, meeting schedules, maintaining budgets, and staying within scope and fees.
Burns & McDonnell ranked highest in the category of "Responsiveness to Client Needs" with a score of 6.1 on a 7-point scale. In all other categories that were measured, average scores were in the Exceeded Expectation range between 5.9 and 5.1.
"We are very proud of this award because it is extremely difficult for most large firms to match the focused attention and client service provided by small firms," said Burns & McDonnell CEO Greg Graves. "This award validates many years of effort to create a culture completely focused on client service."
Graves added that industry research shows that those engineering, architecture and construction firms with good records of client service have performed relatively well during the current economic recession. "We have seen projects delayed or cancelled," Graves said, "but we have fared better than most."