Burns & McDonnell is adding to its airport design-build services with the hiring of Stuart R. Garrett, a professional specializing in improving the passenger experience through self-service technology. Garrett brings a wealth of experience introducing helpful technology at major airports throughout the world.
Burns & McDonnell is adding to its airport design-build services with the hiring of Stuart R. Garrett, a professional specializing in improving the passenger experience through self-service technology.
Garrett brings a wealth of experience introducing helpful technology at major airports throughout the world. He has worked extensively to help shape the industry standards around such technologies, participating with the International Air Transport Association (IATA), Airlines for America (A4A) and Airports Council International (ACI) on these efforts. The new information technology systems resulting from these standards significantly improve the overall passenger experience by offering more self-service opportunities throughout the journey while also driving processing efficiencies for both airports and air carriers.
Domestically, he played a key role implementing the IT systems at the new Terminal 3 at McCarran International Airport in Las Vegas. The $2.4 billion project, which opened in 2012, was the first major terminal built in the U.S. since the Sept. 11 terrorist attack, an event that transformed airport operations. At Terminal 3, passengers can print their own boarding passes, affix their own baggage tags, scan their printed or mobile boarding passes to traverse the security checkpoint and self-board their plane. The technology allows for minimum interaction with staff unless desired by the passenger.
The passenger processing efficiency also translates into added airport revenue opportunities. Capitalizing on the extra free time enjoyed by passengers, Garrett has helped design technology that allows them to use their smartphones to find food and beverage services, shops and other terminal retail amenities.
Garrett serves Burns & McDonnell as a project manager in the Aviation & Federal Global Practice, specializing in the design of airport IT subsystems and systems integration. His experience ranges from planning and concept development to final installation and system acceptance testing. He is currently on a team designing a terminal expansion at Austin-Bergstrom International Airport in Austin, Texas.
He is a highly regarded speaker on topics of self-service, new innovations in passenger processing, business intelligence and helping airports grow non-aeronautical revenue.
About Burns & McDonnell
Burns & McDonnell is a company made up of more than 5,000 engineers, architects, construction professionals, scientists, consultants and entrepreneurs with offices across the country and throughout the world. We strive to create amazing success for our clients and amazing careers for our employee-owners. Burns & McDonnell is 100 percent employee-owned and is proud to be No. 14 on FORTUNE's 2014 list of 100 Best Companies to Work For. For more information, visit http://burnsmcd.com.