- Cityworks On-Call Services
O’Fallon, Illinois’ Public Works Department hired us for ongoing IT/GIS Demand Services. Under this contract, we provided GIS, systems integration and Cityworks on-call support. Over time, our role expanded to assist all city departments, and we now work with the city’s IT director.
Our on-call Cityworks support services have included such tasks as geodatabase design, Cityworks asset management system planning and configuration, systems integration and custom application development. Each of these tasks has been executed to help the city more efficiently and effectively manage its public works infrastructure assets through the effective use of the tools and systems they have invested in.
As the city has expanded its use of Azteca Cityworks, the asset registry database (ArcGIS geodatabase) needs have grown. We have designed and implemented geodatabase configurations for many categories of assets within the city, including water distribution, wastewater, treatment plant, transportation and parks data models. Additionally, we redesigned the city's Esri GIS environment to support a growing internal and public GIS need. Key tools and protocols have been designed and implemented that allow the city to leverage a hybrid environment that includes a robust on-premise ArcGIS server environment along with its ArcGIS Online organizational account to efficiently and effectively serve all the GIS users' needs.
Recently, we implemented a citizen service request portal that integrates with the Cityworks Server AMS enterprise asset management environment. Our team worked with city stakeholders to understand current resident service request processes and workflows. We then designed a new system that used the Cityworks programming interface to allow residents to easily submit requests from the city’s website. Custom inboxes or dashboards were setup for city staff to review information submitted, and submitters received automated feedback on the status of requests. The new portal streamlined the city’s process for handling requests and supported a higher level of service.
- Cityworks database design
- Cityworks implementation
- Cityworks configuration
- Cityworks database management
- System integration
- ArcGIS server implementation
- Custom application development